Last month our subscription fees for Jira Service Management were increased by 20%. We reached out to Atlassian's team hoping to receive better reasoning behind the increase.
They provided me the following link that included a FAQ section -> https://www.atlassian.com/licensing/future-pricing/cloud-pricing/pricing-tables#jira-service-management
In short, the prices are higher because of the additional features that are developed by Atlassian's team.
Unfortunately, most of these features are useful for Software Dev teams and our Logistics company doesn't receive any additional value from them.
Furthermore, with the Premium cloud pricing last year we had a similar increase in our subscription fees just to retain key functionalities like Automation execution count and unlimited cloud storage for our attachments. In the meantime, we started having trouble with our instance's performance that got worse as we reached Black Friday and the rest of the Holidays for 2020. To this day we continue having difficulties with different components in our instance.
Our suggestion here was to have more complex pricing based on used functionalities (like the Marketplace Apps).
I will be happy to hear your opinion on our idea. Some feedback from the Product Management team will also be much appreciated.
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events