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Portal request not showing in queue

Hi all,

I am able to see a request submitted via portal in projects queue however, when I go to portal to view all requests across all projects, I am unable to see this request.  The request number is XXX-412 and is in an open status.  I have not filtered the portal view for specific status, creator, etc.  See below image of request in project and portal.  The portal is sorted on reference descending so XXX-412 should be at the top of the list.  Additionally, searching on XXX-412 returned zero results.


Thank you.

Missing reqeuest in portal queue 20220909.pngportal queue view 20220909.png


1 answer

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Answer accepted

Hi @Dorothy Callahan ,

Please go to the issue (in Jira, not on the portal) and check if the Request type field is filled with value.

Good morning.  I am good now.  Thanks

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