Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,361,319
Community Members
 
Community Events
168
Community Groups

Portal request not showing in queue

Hi all,

I am able to see a request submitted via portal in projects queue however, when I go to portal to view all requests across all projects, I am unable to see this request.  The request number is XXX-412 and is in an open status.  I have not filtered the portal view for specific status, creator, etc.  See below image of request in project and portal.  The portal is sorted on reference descending so XXX-412 should be at the top of the list.  Additionally, searching on XXX-412 returned zero results.

 

Thank you.

Missing reqeuest in portal queue 20220909.pngportal queue view 20220909.png

 

1 answer

1 accepted

0 votes
Answer accepted

Hi @Dorothy Callahan ,

Please go to the issue (in Jira, not on the portal) and check if the Request type field is filled with value.

Good morning.  I am good now.  Thanks

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

An unofficial way to monitor a JSM mail handler for errors

...eturns true if any content is returned for the webResponse.body.data.first s...

714 views 3 20
Read article

Atlassian Community Events