Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Populating field not working

Jira service management

We have an access form under Service requests where the user will pick their manager from the drop down list however we have noticed new starters within the company do not have this drop down list appear.

I have checked their profiles against older users within the company, tried different browsers and cleared cache

 

Any help or ideas would be appreciated 

2 answers

Hi @Matthew.Casely,

Assuming that these new starters are internal users in your company, have you checked that these new users have the browse users global permission?

Under Jira Settings > System > Global Permissions you will see that this permission is granted to one or more user groups. Make sure you add new starters to the appropriate group(s).

Hope this helps! 

0 votes

@Matthew.Casely -

If I understand your question correctly, you have a custom field (people picker type) to support the "manager" pulldown listing.  If so, then you will need to update "Customer permissions" setup in your JSM project by changing option to the "Who can customers share requests with?" to "Any customer or organization, by searching in this project".  (see image below)

2021-11-12_8-06-39.png

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

770 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you