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Participants are not able to view tickets when Issue Security is applied

Has anyone found a workaround that will allow Request Participants to view tickets when the ticket has a security level on it?

1 answer

0 votes
Dirk Ronsmans Community Leader Jun 21, 2021

HI @Karri Parola ,

The only way to do this is to add them in the Security level..

I personally add the "Service Project Customer - Portal Access" to the security level, that grants the user on the portal access to the issue/request.

As it is generic and a system role this will interpret who is allowed to see it based on who the issue is shared with. (and the reporter)

Unfortunately that defeats the purpose of adding security to the tickets.   I don't want it opened to everyone with portal access, just those whose participation has been requested.  

Dirk Ronsmans Community Leader Jun 22, 2021

Well no, it's a role and not just "everyone with access to the portal".

If the issue is created by someone on the portal and shared with people on the portal they will see it.
It is not a global, "every person on the portal can see it"

By Participation I would assume you mean the reporter and the request participants. (from the customer side)

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