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You can try to create custom field (people picker - multiple users field type), then add in automation to populate the field with the values found in the Requested Participants field. Afterward, you can add the custom field to the Issue Security by selecting it from the "User custom field value" dropdown list.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
Thanks @Joseph Chung Yin ,
Will surely try this and write back.
Just one more thing before I proceed. Will this also work if the "request participants" are changed (added / removed) anytime throughout the Issue journey?
Regards,
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It will further help if you can also share the rule components, viz. "Trigger" (When) and Action (Then)...
Thanks again,
Ashraf
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I tried the following ScriptRunner Behaviour, but it does not work in Service Desk. This only works when editing the issue.
def requestParticipants = getFieldById("customfield_12345") // Request participants
def participants = getFieldById("customfield_54321") // Participants
participants.setFormValue(requestParticipants.getValue())
Is there another way to code this to work for Service Desk?
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I can share how I configured it for JIRA Service Management Cloud...
As @Joseph Chung Yin suggested,
1. I created a CustomField, say "CF_Req_Participants"
2. Keep this CustomField "hidden" on Agent view / Customer view;
3. Configure an Automation rule that will populate OR repopulate this field at "Issue Updated". This means whenever there's any update on the Issue, this rule will copy the values of "Request participants" in "CF_Req_Participants"
4. Use this CustomField under Issue_Security_Level
Hope this helps...
Regards,
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Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
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