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PROBLEMS WITH THE APPROVERS

Lourdes Calderon
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 20, 2024

Hi guys, please help me .....

I only need 1 approver for my request but ..by default it appears that 3 approvals are pending...I followed the steps: project settings/workflows/edit service request/choose waiting customer/include approval step/number of approvers (1)/specific number of people ...... but I have the same result....if you guys have some recommendations feel free to let me know, my mail is: lcalderon.ccsperu@gmail.com my plan is for free. Thanks in advance! :)

2 answers

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Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 20, 2024

@Lourdes Calderon -

Welcome to the community.  To supplement what @Nicolas Grossi suggested, you should also review this reference page - https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-pre-set-list-of-approvers/  to ensure your setup is just including one approver.

Lastly, make sure that you also configured the WF properly - See this reference page - https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/  Often you customized your WF, but you forgot to publish the changes.

Hope this also helps.

Best, Joseph Chung Yin

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