Out the box 'My Tickets' queue not showing

[Andy Price]

Can someone please advise why all of our Helpdesk agents no longer see the default out the box 'My Tickets' queue? It has recently disappeared for us all, and the only workaround at the moment is  a create a new 'My Tickets' queue for all agents, which really isn't very suitable.

[Rebekka Heilmann (viadee)]

Hi @Andy Price 

not sure why it disappeared, possibly an Admin deleted it? But you can simply recreate it with the following JQL:

assignee = currentUser() AND resolution = Unresolved

Optionally, you can order it by whatever field you wish, for instance "Created":

assignee = currentUser() AND resolution = Unresolved order by created desc

[John Funk]

Hi Andy,

I would say most likely that it got deleted. There’s no real way to know that though. It could’ve been renamed. Regardless you’ll need to re-create it.

[John Funk]

@Andy Price - Please reply inline to the thread so that readers can follow the conversation. 

And no, using Rebekka's query above takes care of that with the currentUser() notation. 

[Andy Price]

Thank you for the replies.

Am I right in thinking the individual agents will need to re-create their own queues using the mentioned JQL?

[Rebekka Heilmann (viadee)]

Like John said. The "currentUser()" is a Variable so will be whatever user is looking into the queue. Queues are shared objects - there are no "individual" queues for users so once you recreate the queue, every agent in the project will have access.

The only thing a user can do individually is mark it as "favorite" / star it.