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Notification when Incident hits a queue

Werner Schott September 15, 2021

Hi. I am Jira admin. I wish to assign certain people/groups to get notified when an issue type= Incident hits a queue. What's the quickest/best way to do this? Thanks.

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Mayur Jadhav
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 15, 2021

Hi @Werner Schott 

Please use automation rule for example

When: Issue created 

If: Condition

Issue type = incident

Action :

Send email to xxxx

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