I'd like a list of tickets whose due date is greater than x days ago. I would want specifc columns in the list and then I would want the list of all overdue tickets emailed to
a group of three people who are managers
Ideally I would like John Doe to only get a list of his overdue tickets, not the rest of the team.
Would love some suggestions
Thanks.
I would suggest creating a JQL that would check for
duedate <= 0d and assignee = currentUser()
to pull in anything past due. You can update the date to be what you're looking for so.... -7d is a week past due for example.
Then save that filter and subscription to everyone that needs to get the emails.
If the managers are getting a list of their team members, then I'd change the JQL to be:
duedate <= 0d and assignee in (user1,user2,user3,etc)
I'd do one filter per manager in this case.
I hope this helps.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.