We want to use JSM for our business to submit enhancement requests for IT system.
The business (NON-IT - Nonbillable users of JIRA) should be able to sign into the portal to submit their requests. In addition, our IT users should be able to submit requests on their behalf (locate them as the reporter).
Also, we are currently using Atlassian Access so I'm not sure if that adds any complexity or not. But these non-billable users should be able to be created using their email which Atlassian Access uses to authenticate them.
Not sure where/how these should be configured
Hi @Joshua Dumas these Atlassian docs should help guide you in how to configure this
The last article in that list describes your scenario as "Internal Strategy".
This strategy is for organisations where all customers are employees, contractors, or stakeholders of a central company. External customers will never be invited into any aspect of the help centre. It is common for customers too also be users of JSM or other Atlassian products.
For this strategy we recommend using Internal Customer Accounts (also referred to as Atlassian Accounts). Using Atlassian Access is not required, but will provide the best experience.
Customers configured in this way with no product licenses will not incur any cost through any product (including Atlassian Access).