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No tickets even when receiving email to linked email address on project.

Not currently getting any tickets created after configuring an email at project -> Email requests -> add email. 


The emails are received to the email address fine but doesn't create tickets. We even got a success email once the email has been added 


Your service project email channel is ready to receive requests! Share **email address"" with your customers so they can email you for help.

When customers reply to an email or send attachments, their responses are added to the request as comments. Similarly, comments you add to the request are emailed to customers.

Connectivity logs show success but nothing in processing logs.


Any other steps/ideas? 

1 answer

Hi Jackson,

The people that are sending in the requests to the service desk via email have you added them as customers on your service desk ? 

A way to test is add your email address as customer and then try sending email request to the service desk via its email address from your email client and see if it creates the ticket on the service desk 

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