I was wondering there is no equivalent ticket created on the added Microsoft email account in email requests. However I received mails in the provided email address.
Also the Status is "No problems found with email settings configuration. Successfully connected to the specified email server."
Have you tested the connection? Start with this article and see if it helps - check-your-connection-to-troubleshoot-email-channel-issues
also log into your email account and see if the emails are actually in the inbox.
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