Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

No ticket is created when I add MS email account in email requests Edited

Hi Atlassian,

I was wondering there is no equivalent ticket created on the added Microsoft email account in email requests. However I received mails in the provided email address.

Also the Status is "No problems found with email settings configuration. Successfully connected to the specified email server." test.png


1 answer

0 votes
Jack Community Leader Jun 07, 2021

Have you tested the connection? Start with this article and see if it helps - check-your-connection-to-troubleshoot-email-channel-issues 

also log into your email account and see if the emails are actually in the inbox. 

I already saw the issue when I email the Admin account it is the one who created the ticket not the email address that I added on the email requests. How to fix it? it is a newly created system.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

171 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you