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New Report Names Atlassian a Leader in Enterprise Service Management

Grady Gausman
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 8, 2021


What a year it's been for Jira Service Management.

On the heels of the Gartner Magic Quadrant in September, we are pleased to share that Forrester named Atlassian a Leader in their latest report - The Forrester Wave: Enterprise Service Management, Q4 2021.


The Forrester Wave Enterprise Service Management, Q4 2021 Wave Image.png


In addition to "Leader" status, Atlassian’s strategy for enterprise service management (ESM) received the highest score of all vendors in this report and earned the highest possible scores in eighteen of the twenty-two ESM evaluation criteria.

Listing usability, ecosystem, Atlassian-suite integrations as its greatest strengths, Forrester notes that “Atlassian is a good fit for organizations looking for a comprehensively integrated service management platform bringing together development, operations, and business teams.”

“Today’s digital transformation initiatives extend far beyond the boundaries of the IT department. Teams from operations to legal to human resources are reimagining their service management processes - and realizing they need a flexible, intuitive solution to power this new approach,” said Cameron Deatsch, Chief Revenue Officer at Atlassian. “We believe this recognition from Forrester, combined with the rapid growth of our customer base over the last year, is further proof we’re leading the charge into the future of service management for all types of teams.”

For more information on the ESM landscape, market trends, and product information, check out the full report below. 


Get the report






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