Need to implement the change management cycle

[Diana Bolanos]

I was unable to installe Jira change management tool, how I can get it?

[Joseph Chung Yin]

@Diana Bolanos -

To supplement what @Benjamin suggested, here is a reference link on JSM Change Management overview - https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/change-management

If you already have your JSM project setup, you can enable the Change Management Feature for your project by going from Project Settings >> Feature UI and enable the Change Management feature.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Benjamin]

Hi @Diana Bolanos ,

Which exact app are you referring to? What is the error you are getting when installing the tool?

Please share screenshots if possible.

[Diana Bolanos]

Change Management CR Workflow or any other that can be used to implement a change management cycle-

[Benjamin]

HI @Diana Bolanos ,

Here's a quick start guide on starting Change Management in JSM:

https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/change-management#how-it-works

and the Atlassian documentation:

https://confluence.atlassian.com/servicedeskcloud/managing-changes-with-your-it-service-desk-817562147.html