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Need to create an automation that insert a filed on an issue.

Edited

Hi. I am trying to make an automation that insert a fild under certain condition. The client will select a option in the intial request. The automation i create will change de status depending how option is choosed. 
I need automation to insert a different different field for each depending on the option selected.

EX:

1 - Choose yes on request - create a issuel with (On going status) - show Text fild 

2 - Choose no on request - create a issuel with (waiting status) - show URL field

1 answer

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Answer accepted
Alex Koxaras Community Leader Aug 31, 2022

Hi @Guilherme Teodoro 

You have to create a form in your JSM project which you will then place on your request type. On that form you will set some section, in which you will state that if yes then show this field. If no, show that field.

Alex Koxaras Community Leader Aug 31, 2022

You need something like the following:

forms01.png

forms03.pngforms02.png

Hi Alex. The forms totally worked for me. Thanks you very much for the help.

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