Hi team,
I am using "default system request workflow" for a request type. But when the user selects the approver it doesn't trigger any email to the approver where he can approve.
Can some help me to create the workflow?
Regards,
Chethan G
Hi @Chethan ,
Thanks for posting in community.
Could you please check this earlier community post and comments - https://community.atlassian.com/t5/Jira-Service-Management/Configure-Approval-email/qaq-p/1205360 .
I presume you need to check customer notification settings.
Next, please check this documentation for workflow in Jira Service Management - https://support.atlassian.com/jira-service-management-cloud/docs/manage-how-work-flows-in-your-team-managed-service-project/ .
Hope that helps.
Please accept the answer if it resolves your query else respond and allow others to share input.
Stay safe and healthy.
Cheers
Suvradip
Hi @Suvradip Paul : Thanks for your email. I am sorry to say it did not work. I have the settings in place as suggested by you. I have attached pic of my issues, hope so you can refer those and help me
Pic 1: Settings that I have in my project settings>> customer notifications>> approvers- It is enabled
Pic 2: I create a ticket and I can see the approver field and when I add the approver email ID, it adds the email ID but there will no email sent to the approver.
Pic 3: Approver name will be displayed in the ticket but email triggers are not working and also if u notice the status is also waiting for support
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Hi @Chethan
Thanks for responding to my earlier post.
Note - Please blur the publicly identifiable information - email etc. This is public community so you should blur these. Thanks.
If the details and checks mentioned in Step 1 doesn't work, I would request to raise a request with support.
Please accept if it answers your query else please respond allow others to input.
Have a nice day!
Cheers
Suvradip
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