I am using "default system request workflow" for a request type. But when the user selects the approver it doesn't trigger any email to the approver where he can approve.
Can some help me to create the workflow?
Hi @Chethan ,
Thanks for posting in community.
Could you please check this earlier community post and comments - https://community.atlassian.com/t5/Jira-Service-Management/Configure-Approval-email/qaq-p/1205360 .
I presume you need to check customer notification settings.
Next, please check this documentation for workflow in Jira Service Management - https://support.atlassian.com/jira-service-management-cloud/docs/manage-how-work-flows-in-your-team-managed-service-project/ .
Hope that helps.
Please accept the answer if it resolves your query else respond and allow others to share input.
Stay safe and healthy.
Hi @Suvradip Paul : Thanks for your email. I am sorry to say it did not work. I have the settings in place as suggested by you. I have attached pic of my issues, hope so you can refer those and help me
Pic 1: Settings that I have in my project settings>> customer notifications>> approvers- It is enabled
Pic 2: I create a ticket and I can see the approver field and when I add the approver email ID, it adds the email ID but there will no email sent to the approver.
Pic 3: Approver name will be displayed in the ticket but email triggers are not working and also if u notice the status is also waiting for support
Thanks for responding to my earlier post.
Note - Please blur the publicly identifiable information - email etc. This is public community so you should blur these. Thanks.
If the details and checks mentioned in Step 1 doesn't work, I would request to raise a request with support.
Please accept if it answers your query else please respond allow others to input.
Have a nice day!
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