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Configure Approval email

Hello everyone,

I want to have the system send an email to the approver to approve or decline a Service request.

So user sends in request with selected approver-> approve recieves email and approves or declines -. request enters workflow or mail is send back to user with decline reason.

Who can help me? 

2 answers

0 votes

I don't understand your problem. that is the exact out of the box function provided by Jira Service Desk. Can you give more details?

Well let me rephrase my question. I am trying to setup a approval flow in Jira that also sends an email to the apporver where he or she can press a button approve or decline and then the request should be pushed trough to IT.

Can you help me?

But that feature is already included, it sends an email to approvers with 2 buttons Approve or Decline, and they can approve in the mail itself.

Check customer notifications settings in your project.

Is there a way you could help me with that?

Thanks for the links. the thing is i simply do not understand the information that is there.

Is there someone who can help me/guide me a bit?

I haven't heard anything further regarding the posibility to get some assistance with setting this up.

Can anybody help me?

I can't help you more than that 2 links. If you have permissions to do it (jira admin, project admin), you have a step by step guide to configure them.

If you aren't an administrator, ask your jira admin to give you permissions or ask him to configure it for you.

Also, make sure that the outgoing mail in that instance is configured (ask your jira admin about it).

I am admin but since i'm just a junior in the usage of the tool I struggle with the manuals. 

Are there visual tutorials with each topic? something like a youtube video?

This would be way easier than big pages with text.

If you have been asked to administer a Jira instance and you haven't the knowledge to do it, ask for training. You won't see many videos teaching you how to do all kind of configurations in the tool.

We give training for Jira administrators in 16 hours (2 days). The Jira administrator guidebook which unifies all the documentation for Jira users and administrator is around 1000 pages.

That can give you an idea of how big is the job you have been asked to do. You must be proactive and your company should give you training if they want you to make your job.

I'm from the Netherlands, Do you know where to go for proper training?

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