I want to have the system send an email to the approver to approve or decline a Service request.
So user sends in request with selected approver-> approve recieves email and approves or declines -. request enters workflow or mail is send back to user with decline reason.
Who can help me?
You can only do it with project admin permissions. Check these pages:
I can't help you more than that 2 links. If you have permissions to do it (jira admin, project admin), you have a step by step guide to configure them.
If you aren't an administrator, ask your jira admin to give you permissions or ask him to configure it for you.
Also, make sure that the outgoing mail in that instance is configured (ask your jira admin about it).
If you have been asked to administer a Jira instance and you haven't the knowledge to do it, ask for training. You won't see many videos teaching you how to do all kind of configurations in the tool.
We give training for Jira administrators in 16 hours (2 days). The Jira administrator guidebook which unifies all the documentation for Jira users and administrator is around 1000 pages.
That can give you an idea of how big is the job you have been asked to do. You must be proactive and your company should give you training if they want you to make your job.
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