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Need an idea or approvals not to be shown in JSM board or Queue

Santhosh March 22, 2024

Hi Team,

We have a JSM projects for doing approvals and we don't want to show that on boards.
Screenshot 2024-03-22 181939.png

This becomes like a flaw in changing approvals.
We wanted to show the transitions only by doing approvals. But by workflow it shows like this

 Screenshot 2024-03-22 182759.png

So is there any ways for stopping users to move the transitions without doing approvals or restrict transition from moving it. But can show the status. 

And once it comes to Approved stage, User can move it "Ready for team" as per the above workflow.

3 answers

1 vote
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

Hi Santhosh,

I am having some trouble following exactly what you need. Can you provide exact detailed steps and what you want to happen when?

Santhosh March 25, 2024

I have a Project in JSM.
So as per the above workflow, it takes 4 approvals right.
So once the four approvals are approved, it will move to the next stage and decline means rejected. 

But when an user/agent can open the board/Queue they can see the reject option directly. We want only the approvers to move it process, If anyone can move the process, then its not a bad practice for making a workflow.

So what are the ways we can restrict them ?

What we did right now is 

  • Added condition "Issue Transition until approval"
  • "Previous Status condition" to the 3rd Approval Stage.

By this way restricted other users to do it and it gave us another problem.
We tried to export the data from csv to Jira Issues.
It was exported. But it showed some issues.

  • Not able to match the request type . It is asking for Option Id or something like that.

Even if the issue gets exported, It is not able to transition to other stages. 
Showing error in Issue view "You dont have permission to transition the workflow"

We tried matching the workflow, but its still not matching. 

This is what happening to this workflow and same problem below on this ticket.
Bulk export change and request type issue 

But If I found the solution it would be useful to get it out.

So is there any solution for this @John Funk 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 26, 2024

I would just add a condition for users in the Approvers field or whatever field you are using to have the Approvers listed. 

0 votes
Léo Dumortier March 22, 2024

Hello @Santhosh ,

 

In your workflow you have the possibility to add conditions.

Restrict to a group, and done.

Capture d'écran 2024-03-22 154008.png

0 votes
mruttan March 22, 2024

Hi Santhosh,

If you would like to restrict the users ability to "Reject" the ticket instead of going through the approval system you will need to remove the "All" option on the Rejected status. 

 

 

Santhosh March 25, 2024

What if the workflow is like this ?

Screenshot 2024-03-25 182535.png

 

I updated "Previous Status Condition" to the All Stages. 
So for this how can we restrict @mruttan  @John Funk @Léo Dumortier 

Santhosh March 25, 2024

Is it possible to hide the other transitions which has all other stages and show the statuses once approvals are completed @mruttan @John Funk 

mruttan March 25, 2024

Hi Santhosh,

If your workflow is set up as shown above you will not be able to hide the other statuses.   Each status in your workflow is available from all other statuses.   You will need to define transitions and remove the 'Allow all to transition" option from each status.

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