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Bulk export change and request type issue

Santhosh March 21, 2024

I was to trying to Imported some csv issues into Jira Service management workflow.
Created a Column for a request type and update the name of the request type, But it is not getting attached to the request type.
 

Shows like this error.
Screenshot 2024-03-20 195440.png

 

I can able to change it from Bulk changing the request type .

But I cannot able to transition the issue status.

Screenshot 2024-03-20 195714.png

Even I tried of moving to by Bulk change, but it is not possible

 

Screenshot 2024-03-20 195807.png


Changes we made:

  • Workflow has some conditions and permissions
  • Workflow has approval process
  • Conditions in workflow "Previous Status Condition" to all status except Approval stages.

  • Permission for the transition issues is also set to Project access - All and Service project customer and some groups.

So what we need to do ?
How to resolve this transition permission issue and assign the request type when exporting itself ?
Just help little clear please ?

Also find me a better usage ?

1 answer

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2024

Hi Santhosh,

One option is to place an additional All transition for the statuses you want to move to. Then add a condition on the All transition so that only Jira Admins (Group) can do that. Then if you do the bulk move or CSV Import as a Jira Admin, you should be able to handle the transitions, but other users would not see it. 

Santhosh April 1, 2024

But do request type has any ID mappings 
As per this ticket Request type export .  

Screen Shot 2016-11-21 at 12.08.55 PM.png

 

As I followed the same procedure and exported the data,
But it shows me the name of the request type and not like the ID of the above Screenshot

So is there any other ways to find or bulk change is the only option. @John Funk 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 1, 2024

Okay, I am confused - is your problem that you can't update the Request Type name? Or is it that you can't transition the issue after you update the Request Type? 

Santhosh April 2, 2024

Yes. Transitions  are blocked because of some conditions in the workflow.
But this also becomes a problem while exporting. @John Funk 
Request type is not getting matched while exporting. showing errors

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