Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Multilingual Knowledge Base that is linked to Jira Service Management & client portal

Hi, we are implementing the use of the Knowledge Base that is linked to our Jira Service Management cloud.
Currently, we have set up 1 language (the default one) but we want to also help our customers by use of the customer portal and the Knowledge Base that is embedded in it (Confluence).

Can we create these articles also in multilingual versions so based on the profile the correct language is chosen and when not available the default is?

The procedure currently is that our agents creating articles from within the ticket or directly on the KB Confluence page.  So, they should have the possibility to directly add a new language.

Thanks for your reply.

Best regards, Will

3 answers

2 accepted

1 vote
Answer accepted

Hi @Willy De Vos 

You can also take a look at Lango.

We follow the Atlassian best-practices for managing multilingual contents on Confluence and our add-on it's fully supported on Jira Service Management.

You can also link an external translation provider (like Google Translate or Deepl) for translating automatically your contents between 40+ languages.

I leave you a couple of links that might be useful to you:
Lango Overview 
Configuring a Multilingual Knowledge Base on Jira Service Management

0 votes
Answer accepted

Hey @Willy De Vos ,

Sadly multilingual support doesn't exist in Confluence out of the box. (having a user see an article in their own language) You can see here (https://confluence.atlassian.com/confeval/confluence-evaluator-resources/confluence-managing-content-in-multiple-language-translations) that the official practice is to just create separate pages for different languages.

I concur that it's not ideal..

A work around could be to use an app that offers tabs (https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=tab) and have a single page but with all languages available on that page through tabs.

I was also not able to find a suggestion about it so I would suggest to open a support call about it at https://support.atlassian.com/contact so it can be raised as an official suggestion.

Hi @Dirk ,

first thanks for your swift reply and useful tips!

I have found a possible 3rd party solution (https://www.bitvoodoo.ch/blog/2020/create-a-multilingual-knowledge-base-for-jira-service-desk) but I'm not so eager, at this point, to investigate considering that multilingual use should be a basic functionality in the Knowledge Base that is linked to Jira Service Desk.

I'll follow your guidance in writing a ticket for this and wait for feedback.

Much appreciated,

Will

Like Dirk Ronsmans likes this
Dirk Ronsmans Community Leader Jun 03, 2021

It all comes down to how you want to tackle it :)

Having it native might be something that comes down the line but I wouldn't expect something like that to just become a feature in a couple of weeks.

So in the grand scheme of things looking at 3rd party apps will not be a bad thing. You just have to balance your need vs the solution that you want to implement.

 

Good luck on your journey :)

Like Mattia _bitvoodoo ag_ likes this

Hello @Willy De Vos 
Our app "Translation for Confluence" (https://marketplace.atlassian.com/apps/28648/translations-for-confluence) covers the use case you mentioned. It allows you to enter the different language versions on one Confluence page. Your Confluence and Jira Service Management users will then be provided with the articles in the desired language.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

JSM June ask me anything (AMA)

Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...

147 views 9 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you