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Moving issues / pages between 2 different service desk projects.

Am I right in thinking that this can only be done once you are on a paid version. 

Same as setting permissions / restrictions.


2 answers

0 votes
Daniel Ebers Community Leader Jul 12, 2021

Hi @Jay Williams

for Jira Cloud Free plan there indeed apply some restrictions which are also including permission management. Please compare with the list here:

This will probably mean you will not be able to setup the projects in a way you want them to be - also issue-level security is not customizable. Basically said, in a Free Jira Cloud plan every user is an administrator on a project, I am afraid.

For basic information about moving an issue from one project to another (this is perfectly possible, even on Free Jira Cloud plan) you can find further information here:


Thanks Daniel,

By "user" does that include customers viewing the widget online can get to all our plans and documentation?

Daniel Ebers Community Leader Jul 18, 2021

If I understand you correctly you want to know if the widget (documentation is to be found here) can be used in Jira Service Management (specifically in Free plan), is this correct?
If so, yes, I see nothing that speaks against it. For setup of the widget please refer to the linked documentation above - there are a few things that need to be configured upfront.

However, if you mean to serve customers with a knowledge base (in case I got the last part of your question right), please see documentation here.

Thanks Daniel,

Been busy on another part of the project, but I really do appreciate your reply. I'll follow through in next couple of days.

Thanks again


0 votes

HI @Jay Williams 

Permissions are available from Standard plan, you are right. 

About moving, you should be able to move the issues although is a free plan. 

How are you trying to do so?

Thanks Patricia, but I've driven myself nuts and need to walk away for a bit. 

Like Jack Brickey likes this

Ive decided to divide my knowledge in to 2 different projects. Internal for everything about our web database build, and client support. The decision was driven as later I don't trust coworkers to not make a mistake, add sensitive information and get the permissions wrong.

But thanks


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