Is it possible to make the "Escalate this Issue" mandatory? I would also like to be able to modify the message "Please comment with any additional information".
If possible, where can this be done?
Hi Jesse:
You will need to add a "Validators" to your issue type's WF configuration for the "Escalate this issue" transition to require "Comment" to be entered.
I am assuming the project is a "Company Managed project type"
You can access the WFs - Project settings >> Workflows and then edit the appropriate WF.
NOTE - When modifying an existing WF, you will need to ensure that it is not shared by other projects, because if it is shared, then your changes will impact all the projects that use the same WF.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
Hello @Joseph Chung Yin . I have tried the steps that you have suggested but I am still able to escalate the issue from the portal without placing a comment. I even added Description to if that helped.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Have you saved and published the change to your WF? It looks like your project is "Team Managed" project typed project.
Best, Joseph
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello Joseph. Yes, I published the change to the WF. I have created a new project to make sure that it is Company Managed. I did all that you have mentioned above to the WF but I am still able to escalate issues from the portal without filling in the comments.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Interesting. Can you tell me if you are using the project UI or portal UI to trigger the transition.
It seems that there is a current enhancement request to Atlassian to provide making "Comments" mandatory when the transition is initiated from the portal UI -
https://jira.atlassian.com/browse/JSDCLOUD-4922
Best, Joseph
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Yes, this is on the portal UI. I have accessed the ticket related to this and placed my vote.
Thanks for all your help.
Regards. Jesse Ortega
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks. If my suggestions helped you, please click on "Accept answer" when you have a chance, so others with similar asks will see this posting as an answered one.
Best, Joseph
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Joseph Chung Yin - is it possible to modify the message that is provided in the comment box that is seen on the portal?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.