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Migration from server to cloud not consistent.

Admin
Admin Mar 28, 2023

Hello,

 

I have tried to migrate a Jira Service Desk Project from a Server to the Cloud site multiple times without success. It is not consistent: the issues do not appear, sometimes neither the users and even the project itself does not create after the migration.

If I check the post-migration logs the require attention log does not show anything (good thing as I understand) but the post migration log sometimes shows that all data was migrated correctly but sometimes shows that 0 users, issues, etc. were migrated.

 

I need a solution ASAP as we are closing the server in which the project is migrating from. I have tested to perform a prod migration type but with no success as well.

 

Thank you.

 

Regards. 

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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