Migration from Freshworks to Jira

[Daniel Jay]

Hello,

We created a free trial to see if we can migrate our tickets from Freshworks/Freshdesk to a Jira support ticket system and mirror the workflow for a smooth migration. I read the article and would appreciate assistance. If we can do this, we will buy a subscription. Who can walk us through this? Thank you

[Rebekka Heilmann _viadee_]

Hi @Daniel Jay and welcome to the Community,

if you require advice and assistance specific to your system/use case, it's easiest to find an Atlassian Partner in the Partner Directory: Find the right Atlassian Solutions Partner

They can help you with migration, customization and adoption and will also be able to help with the licensing (with potential discounts).

We as a Community can advise on general questions and help with best practices.

[Natalia Tomchyshyn]

Hi @Daniel Jay Daniel Jay,

You might find the Help Desk Migration service useful for moving your data from Freshworks.

We have migration apps for Freshdesk (https://marketplace.atlassian.com/apps/1218501/freshdesk-to-jira-service-management) and Freshservice (https://marketplace.atlassian.com/apps/1218843/freshservice-to-jira-service-management). There's also a free trial available to import a small amount of data.

Additionally, you may find the Jira Service Management migration checklist (https://help-desk-migration.com/help/jira-service-desk-data-migration-checklist/) helpful.