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Migrate from ServiceNow to Jira Service Management

Raj Krishnasamy May 8, 2024

I am looking for ways to migrate the data from our current ServiceNow instance to JSM, I am wondering if anyone had good experience and can elaborate on a step by step process. 

Did anyone use this tool? and the experience? Migrations - Data Migration Wizard (help-desk-migration.com)

Are the any professional services available to help with the migration? 

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Joseph Chung Yin
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May 8, 2024

@Raj Krishnasamy -

Take a look at the following postings for your reference, I believe the article from ISOA provides a key outline map that one should always consider when migrating into JSM from other platform/app

https://blog.isostech.com/moving-from-servicenow-to-jira-service-management-why-and-how

  1. Analysis: Analyzing the data, workflows and processes that need to be migrated to define the scope of the migration.
  2. Design: Targeting the system setup, data mappings and extraction scripts to design the JSM deployment based on your organization’s needs.
  3. Extraction: Extracting the data from ServiceNow and mapping it to the JSM configuration designed in Step 2.
  4. Transform: Cleaning and transforming the data to ensure that everything that needed to be migrated has been correctly imported into JSM according to your data mappings.
  5. Load: Any customization work required based on your JSM design to meet your organization’s needs.
  6. Testing and Support: Validating your data, testing and reviewing the new system, and monitoring to ensure that everything is working as intended.

Lastly - here is a community thread in the past where you can find some further suggestions on what to use to assist your migration planning ...

https://community.atlassian.com/t5/Jira-Service-Management/ServiceNow-to-Jira-Service-Management-migration/qaq-p/2030393

Hope this  helps.

Best, Joseph Chung Yin

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Josh_Unito
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May 10, 2024
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Raj Krishnasamy May 8, 2024

Thank @Joseph Chung Yin for the response. Let me go through the blog and see if that will our needs. 

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