Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Migrate from ServiceNow to Jira Service Management

Raj Krishnasamy May 8, 2024

I am looking for ways to migrate the data from our current ServiceNow instance to JSM, I am wondering if anyone had good experience and can elaborate on a step by step process. 

Did anyone use this tool? and the experience? Migrations - Data Migration Wizard (

Are the any professional services available to help with the migration? 

3 answers

1 accepted

2 votes
Answer accepted
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 8, 2024

@Raj Krishnasamy -

Take a look at the following postings for your reference, I believe the article from ISOA provides a key outline map that one should always consider when migrating into JSM from other platform/app

  1. Analysis: Analyzing the data, workflows and processes that need to be migrated to define the scope of the migration.
  2. Design: Targeting the system setup, data mappings and extraction scripts to design the JSM deployment based on your organization’s needs.
  3. Extraction: Extracting the data from ServiceNow and mapping it to the JSM configuration designed in Step 2.
  4. Transform: Cleaning and transforming the data to ensure that everything that needed to be migrated has been correctly imported into JSM according to your data mappings.
  5. Load: Any customization work required based on your JSM design to meet your organization’s needs.
  6. Testing and Support: Validating your data, testing and reviewing the new system, and monitoring to ensure that everything is working as intended.

Lastly - here is a community thread in the past where you can find some further suggestions on what to use to assist your migration planning ...

Hope this  helps.

Best, Joseph Chung Yin

0 votes
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 10, 2024
0 votes
Raj Krishnasamy May 8, 2024

Thank @Joseph Chung Yin for the response. Let me go through the blog and see if that will our needs. 

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events