Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Matching duplicates via summary/subject header that includes an email

I'm hoping someone can help me with an automation rule for determining and linking duplicate issues that come in to our Jira Service Management Cloud.

Along with other incoming issues, there are incoming emailed that are sent to us as issue in JSM. The summary/subject heading has the same beginning:

"Final reports [joeschmoe@email.com ...date blah blah]" date and blah blah may vary.

The "Final reports [some email..." is what I'd like to match up with other issues that may come in with the same initial heading and email. These are duplicates that I'd like to link together. 

I'd like to check for duplicate email address located in the summary and duplicate beginning of the issue summary. This is what I've got thus far although i'm not sure if this is the best avenue and do you need an else statement?

Screen Shot 2021-11-10 at 1.14.51 PM.png

Thank you kindly!

Rob

 

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,671 views 21 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you