Matching duplicates via summary/subject header that includes an email
I'm hoping someone can help me with an automation rule for determining and linking duplicate issues that come in to our Jira Service Management Cloud.
Along with other incoming issues, there are incoming emailed that are sent to us as issue in JSM. The summary/subject heading has the same beginning:
"Final reports [joeschmoe@email.com ...date blah blah]" date and blah blah may vary.
The "Final reports [some email..." is what I'd like to match up with other issues that may come in with the same initial heading and email. These are duplicates that I'd like to link together.
I'd like to check for duplicate email address located in the summary and duplicate beginning of the issue summary. This is what I've got thus far although i'm not sure if this is the best avenue and do you need an else statement?
Thank you kindly!
Rob