Los estados resuelta, cerrada y cancelada no aparecen en solicitudes cerradas

[Kerman Aguilar Gallego]

Como os enseño en la foto la solicitudes que pasan a estados que deberían ser cerrado aparece en solicitudes abiertas.

Los campos son predeterminados de Jira no los he creado yo.

[Marc - Devoteam]

Hi @Kerman Aguilar Gallego 

On any any incoming transition to the status, edit the transition and add a screen to the transition.

 

Documentation:

map-a-screen-to-a-workflow-transition-in-jira-company-managed-projects 

jira-issues-need-a-resolution 

[Kerman Aguilar Gallego]

Hi @Marc - Devoteam 

I have done it.

Too many thanks.

[Marc - Devoteam]

Hola @Kerman Aguilar Gallego 

This means that the issues transitioned to the status "Resolved", "Closed" and "Cancelled" have not been set a resolution.

You can accomplish this by editing the workflow and use a screen on the transitions to "closed" and "cancelled" where the resolution field is placed on that screen.

Or you can add a post-function in the workflow on the transitions to "resolved", "closed" and "cancelled" where you use a default resolution.

Use the post-function "update issue field"

[Kerman Aguilar Gallego]

Hi @Marc - Devoteam 

I want to do the first option.

"You can accomplish this by editing the workflow and use a screen on the transitions to "closed" and "cancelled" where the resolution field is placed on that screen."

Whow could i do?

In the transition witch configuration i have to do?