Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Link in Jira email

Alison Files
Alison Files October 18, 2022

An email gets sent when a ticket is created and there is a link in that email to view the ticket.  Recently, our link has changed and I don't know how to change the link in the email to go to the new url.

Any help would be appreciated.

Thanks,

Alison

Answer
Watch
Like Be the first to like this
251 views

2 answers

0 votes
Brant Schroeder
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 19, 2022

@Alison Files My guess is that you need to update the customer notifications.  You need to be a project admin to make this change.  Here is an article on how to make updates to these emails. https://confluence.atlassian.com/servicemanagementserver/managing-service-project-notifications-939926348.html 

Reply
0 votes
John Funk
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 19, 2022

Hi Alison,

How is the email being sent? With Jira Automation? A filter subscription? Some other way? 

View More Comments
Alison Files
Alison Files October 20, 2022

It is being sent with Jira Automation

Thanks,

Alison

Like • John Funk likes this
John Funk
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
October 21, 2022

Can you share the rule that sends the email? Be sure to show the details of the email step. 

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events