Line Manager approval Issue

[Mohamed Saad Taha]

Dears,

I Have Strang issue and i don't know why!!!

I configure work flow with line manager approval and it taks it's value from the requester during issue creation 

but it is not come in manager approval queue till I remove it manually and change the user !!!!! then I select the reporter manager again :( 

although this scenario is Working fine in many other request types and other workflow !!

any idea 

BR,

[Benjamin]

@Mohamed Saad Taha ,

When you set up the approval for the status in the workflow, you should have been able to select the field of where the approvers would be coming from and how many approvers you need. If that's not setup properly, than that's where the issue is.

If you still have issue, please provide screenshot of the configuration and issue seen.

-Ben

[Mohamed Saad Taha]

HI @Benjamin

thanks for your reply and attached is the screenshots 

the approval configured with the required filed correctly  the issue when the reporter choose his direct manager from customer portal it not affected and I have to fill this field a again to be affected and the request go to manger queue 

[Benjamin]

Hi @Mohamed Saad Taha ,

Thanks. Is the line manager approval field mapped accordingly in request type form? Do you have screen shot of the request form from the edit fields side. 

-Ben

[Mohamed Saad Taha]

@Benjamin thanks a lot for your interest and let me till you that the issue solved by creating the workflow form scratch

BR,

Mohamed Saad