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森山 慎也 July 17, 2024

 

I would like to stat on how many incident there were for each customer. I want to be able to see it in a graph. I want to add a series of reports, but I can't. Is there a similar feature in the dashboard? How do I set it up?

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Alex Koxaras _Relational_
Community Leader
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July 17, 2024

Hi @森山 慎也 and welcome to the community,

Out of the box, you can't have such a report. Unfortunately Jira doesn't provide enough functionalities to be able to do that. If you want to have such a graph inside Jira, then 3rd party apps is your only hope.

Other than that you could export your issues to excel (1000 at a time) and process them there.

森山 慎也 July 18, 2024

Thank you for your answer.

>then 3rd party apps is your only hope.
Does it mean that 3rd apps can work with Jira? I want you to tell me how to do it.
Or, Is there a way to get statistics for each ticket reporter in Jira Service Management?

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 18, 2024

Yes, of course they can. visit marketplace.atlassian.com

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