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Jira portal link

Aleksandr Ganiyev January 10, 2023

Hello,

We have application "Jira Service Management (Cloud)" and this app have been registered to portal link - https://test-guava.atlassian.net/servicedesk/customer/portal/1

And i have a question - how can i rename this portal link? and is it possible?

I would like to rename this link portal to https://guava.atlassian.net/servicedesk/customer/portal/1

All screenshots in attachment.

I would be very grateful if you could help.

Thanks in advance.

Jira portal setting.pngJira portal.png

1 answer

1 accepted

1 vote
Answer accepted
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 10, 2023

See https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html

But given there are a number of things called "guava", you may find it already used.

Aleksandr Ganiyev January 10, 2023

Hi Nic,

Thanks, i will check it

Aleksandr Ganiyev January 11, 2023

Hi Nic, i have read the manual but in my project i can`t find this option "Products > Product URLs"

My project screenshot in attachment.

Can you help me with this.

Thanks in advance.

Update the product URL
You need to be an organization admin to do this.

To update a product URL:

Go to admin.atlassian.com, Select your organization if you have more than one.

Select Products > Product URLs.

For the site you want to update, select Update URL.

Enter the beginning of the new site URL. You’ll need to enter at least 3 characters. You can use lowercase letters, numbers, and hyphens if they’re in the middle of the name.

Select Continue.

You’ll see the list of products that will use the new URL. Select Update to confirm you want to change the URLs.

It may take up to 5 minutes for the change to take place.

This is my project

Products URL of my project.png

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 11, 2023

"Products" should be a link in the top level horizontal menu.  From the top of your screenshot, I would expect to find 

Atlassian Administration | test-guava | Overview | Directory | Products | <others>

I always miss the options in there, and always start looking in the left-side panel, you're not alone!

Aleksandr Ganiyev January 11, 2023

Thanks for the tip, but in my top panel i can`t find information about it

And i have all access rights as administrator

Jira top panel.png

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 13, 2023

You don't have site administration rights, only user admin, you'll need to talk to your site administrators.

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