Hello,
in Jira Service Management Cloud Automation I need a (kind of) user condition to check whether the initiator is one of the request participants like this:
If INITIATOR is any of REQUEST PARTICIPANTS then ...
Not all request participants are customers, so I cannot use the customer condition.
Do you have an idea how to solve this?
Thanks :)
Hi, @Rebecca - you can do this using the JQL condition with a smart value, rather than a user condition.
Your condition would look like this:
Hi @Esther Strom, thank you very much for your quick help!!! This is exactly what I was looking for.
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@Esther Strom isn't jql conditions performance-costly?
I think advanced compare condition would be more efficient
something like:
{{issue.customfield_14402}}
contains
{{initiator}}
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@DevRimantas yes, JQL can be resource hogs if you're doing intense processing or returning a ton of data, but I wouldn't think something simple like this would really cause much of a problem unless it's being run many times per second.
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