Jira automation regarding Web Links

[Georgi Doychev]

Hello,

Is there someway when new ticket is being created an automation to add a Web Link in the concrete issue type.

Example: We are getting Incident issue type (alarm) and we want to add Web Link in every auto generated alarm there? Is there an automation to do add concrete web link in each ticket instead of adding on-hand?

Thanks in advance!

[Aron Kuch]

If your need (and subsequent readers) is the same as mine, I just automated it by making an API call ("Send web request" in Automation) to Create or update remote issue link: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-remote-links/#api-rest-api-3-issue-issueidorkey-remotelink-post

[Filipi Lima]

Hello, Georgi! Welcome to the Community!

It sounds doable but we'd need to understand exactly where you'd like to add the Web Link.

Is it on a comment, an issue link, description?

Is the Web Link variable and if so, what are the variables?

What do you mean "concrete" issue type - is that an issue linked to the alarm issue?

Automation for Jira can make use of available fields to compose the web link and we can use actions to add a comment or edit a custom field on your issue.

[Georgi Doychev]

Hello @Filipi Lima ,

Thanks for your response! 

Kindly check the screenshots which I will attach for reference below.

I would like to make an automation to add web links in every auto generated ticket to my project. 

Is there a way you would advise me to do this?

Thanks in advance! 

Best Regards,

Georgi

[Filipi Lima]

Hi, Georgi,

I see that Automation for Jira currently doesn't support managing web links through any of the available actions. This is the open request:

https://codebarrel.atlassian.net/browse/AUT-176

Depending on your use case, you may add an actual URL to the description or or a comment by editing it through automation on specific scenarios.

While this may not be what you're looking for, I'll provide the link below in case the weblinks are issues from other Jira instances:

https://confluence.atlassian.com/jirakb/how-to-create-and-link-remote-jira-issues-using-automation-1085209850.html

Lastly, on this discussion someone provided a potential workaround using customfield:
https://community.atlassian.com/t5/Jira-Software-questions/Is-there-a-way-to-add-Web-link-Remotelink-using-Automation-for/qaq-p/1453035

[Georgi Doychev]

Hello Filipi,

Thanks for your time on your research and investigation.

I can see that one of your colleagues have opened a ticket towards the dev team regarding this automation rule

https://jira.atlassian.com/browse/JSDCLOUD-11397 

BR,

Georgi