Jira Service Desk have integration with WhatsApp ?

[aleff.silva]

I would like to know if the Jira Service Desk has integration with WhatsApp, for opening tickets, chatbots, this things.

I saw some news that would implement, but i didn't see anything about the launch.

[Yuliia_Borivets__SaaSJet_ · Accepted solution]

Hi @aleff.silva

Omnichat for Jira Service Management can be a solution for you. It's a free app that provides integration with WhatsApp. Take a look at this discussion:

https://community.atlassian.com/t5/Jira-Service-Management/How-to-integrate-whatsapp-in-Jira-cloud-like-chat-bot/qaq-p/1464069

Hope it helps.

[aleff.silva]

Thank you for your help!

[Yuliia_Borivets__SaaSJet_]

You're welcome!

[Allison Carlson]

@Yuliia_Borivets__SaaSJet_  - I checked this app: https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management?hosting=cloud&tab=pricing

and it is not free.  Did they recently begin charging for it?

[Yuliia_Borivets__SaaSJet_]

Hi @Allison Carlson 

It seems so. It was free a few months ago.

[Malina Bičvić]

OmniChat has a 30 day free trial and then there is a charge for how many users will use the solution

Up to 10 users $1.5monthly flat fee  Free 30 day trial

l11 - 100 users $0.75per user/month Free 30 day trial

[Nourhan Gamal - Infosysta]

I'm suggesting this app, it allows you to integrate WhatsApp with JSM by Twilio and manage your tickets using JSM: https://marketplace.atlassian.com/apps/1226513/whatsapp-connector-for-jira-twilio?hosting=cloud&tab=overview

[Nourhan Gamal - Infosysta]

Is this app connected to WhatsApp API? if this app is connected to WhatsApp api's then our integration will work with it @johan 

[Prakash Natarajan]

in case if you are still looking for solution, check this out:
https://marketplace.atlassian.com/apps/1233222/whatsapp-integration-for-jira?hosting=cloud&tab=overview

* integrates directly with WhatsApp's Meta cloud API
* No need for third party providers like Twilio, messagebird, infobip.
* free consulting on installation.

[Iryna Ihnatiuk]

Hi @aleff.silva ,

We have a great live chat app for Jira Service Management that supports integration with WhatsApp as well. Take a look at Chat for JSM by Appfire, it should meet your needs. 

Jira issues are automatically created and no 3rd party software is required. Let me know if you'd like to discuss it in detail.

[Allison Carlson]

@Malina Bičvić  - sorry for tardy response.

messageBird info is here: https://www.messagebird.com/en/

client had to purchase that separately, then we integrated it with JSM.

yes they are happy with it.

[Leon Kupper]

Hi @Allison Carlson how did you integrate messagebird with Jira Service Management?

[Sushant]

@aleff.silva  @Allison Carlson Recently we have built the whatsapp assistant for jira,which is capable of creating tickets directly from whatsapp 

let me know if you are intereted,I will send you beta invite

[Allison Carlson]

hi @[deleted] - thank you for the update.  I assume you are referring to this app:    https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management?hosting=cloud&tab=overview   ?

Our client ended up going with a different app (since they need to integrate with both WhatsApp and Wechat via MessageBird), but I will definitely keep your Omnichat app in mind for future needs. 

thanks.

[Malina Bičvić]

@Allison Carlson 

Can you tell us a little more about the MessageBird app do you have pricing for the app is it used as a seperate entity platform or does messagebird integrate into Jira?

Is your client happy?

[Sushant Awalekar]

@Allison Carlson  No, we have built different app and it's scheduled for launch, currently in beta

[Malina Bičvić]

Can you tell us a little bit more about the app can it integrate into jira? what fucntions does it have whatsapp sms chat viber?

pricing?

[Yuliia_Borivets__SaaSJet_]

Hi @aleff.silva 

The marketplace free app Omnichat for Jira Service Management  provides WhatsApp integration. You can find more details here: https://community.atlassian.com/t5/Jira-Service-Management/How-to-integrate-whatsapp-in-Jira-cloud-like-chat-bot/qaq-p/1464069

Or here: https://community.atlassian.com/t5/Jira-Service-Management/How-do-I-integrate-the-jira-with-whatsapp/qaq-p/1027181

Hope you find the sollution.

Regards