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I would like to know if the Jira Service Desk has integration with WhatsApp, for opening tickets, chatbots, this things.
I saw some news that would implement, but i didn't see anything about the launch.
Omnichat for Jira Service Management can be a solution for you. It's a free app that provides integration with WhatsApp. Take a look at this discussion:
Hope it helps.
and it is not free. Did they recently begin charging for it?
I'm suggesting this app, it allows you to integrate WhatsApp with JSM by Twilio and manage your tickets using JSM: https://marketplace.atlassian.com/apps/1226513/whatsapp-connector-for-jira-twilio?hosting=cloud&tab=overview
Hi @aleff.silva ,
We have a great live chat app for Jira Service Management that supports integration with WhatsApp as well. Take a look at Chat for JSM by Appfire, it should meet your needs.
Jira issues are automatically created and no 3rd party software is required. Let me know if you'd like to discuss it in detail.
hi @Sush - thank you for the update. I assume you are referring to this app: https://marketplace.atlassian.com/apps/1223887/omnichat-for-jira-service-management?hosting=cloud&tab=overview ?
Our client ended up going with a different app (since they need to integrate with both WhatsApp and Wechat via MessageBird), but I will definitely keep your Omnichat app in mind for future needs.
The marketplace free app Omnichat for Jira Service Management provides WhatsApp integration. You can find more details here: https://community.atlassian.com/t5/Jira-Service-Management/How-to-integrate-whatsapp-in-Jira-cloud-like-chat-bot/qaq-p/1464069
Hope you find the sollution.