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Jira Automation: Issue field values not migrating to asset object

I have created an automation which runs when a new issue is created. The automation takes the information that was populated within the issue and creates a new object and assigns values to the attributes to that object. The values of those attributes are directly pulled from the issue that was created. The values for the fields below is what im trying to transfer into the object.

Screenshot 2023-04-11 at 5.15.59 PM.png


However, when I run the automation with the 'Create Object' actions with the following smart values, {{issue.Restricted Party Screening}} pulls in the correct value but no value is populated for {{issue.Does vendor need insurance?}} . Note: {{issue.Restricted Party Screening}} and {{issue.Does vendor need insurance?}} are of the same field type within the request form.

Screenshot 2023-04-11 at 5.17.51 PM.pngScreenshot 2023-04-11 at 5.20.14 PM.png


Is there something I'm missing to allow this value to be captured and pulled into the automation?

1 answer

1 accepted

2 votes
Answer accepted
Walter Buggenhout _ACA IT_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 11, 2023

Hi @Haig Aboyan,

An educated guess, but could it be related to the ? that you have in the custom field name? I am not sure how smart values deals with that, but I would try to remove that from the field name and try again.

Hope this helps! 

Removed the question mark from the request field. Needed admin access but we resolved the issue.

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