Jira API to fetch Reporter's Department

[marianna.taborda]

Hello team!

i'm using a Jira automation to try and get the reporter's department in the company. This profile piece is added when they are granted a license to Atlassian - when joining the company. 

What I'm trying to get is a label in the ticket, or an update of the ticket organisations, or sth, so that I can then have other automations actioning the auto-rejection of these tickets. 

This is how I set up the automation:

But this threw an error:

Error publishing web request. Response HTTP status:

404

Error response HTTP body:

{"message":"null for uri: https://xxxxxxxx.atlassian.net/rest/servicedeskapi/department?accountId=5dc03d0b9833ce0dfd8xxxx","status-code":404}

Any idea how to troubleshoot this or how to get the reporter's team using API? ( I have tried a custom field and have the reporters use this field to give us their team, but the "bad-department" would simply pick a different team and call it a day. The issue is the team has such a high turnover that most training efforts prove unfruitful as the agents just keep on leaving the company or changing depts...)

Any input is highly appreciated here. Thank you!

[Joseph Chung Yin]

@marianna.taborda -

Please provide more details on how user's account entity attribute "Department" are populated?

Even though, I am not an expert with REST APIs, since user's account entity is considered as properties - I am sure that you are already knowing the following reference link - https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-user-properties/#api-group-user-properties

Lastly, here is the link on using SmartValue against User object in automation - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

Hope this helps and sorry i don't have any recommendation at this time.  Please advise.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.