Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

JSM email connection and two-factor authentication

Valli
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 8, 2024

Hi Atlassian Community,

I am trying to connect a mailbox to a JSM project.

The mailbox has a two-factor authentication which they do not allow to be excluded.

Would you be able to guide me how I can connect the mailbox without excluding it from MFA?

1 answer

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 8, 2024

Welcome to the Atlassian Community!

You will need to exclude it from MFA (assuming it is an Exchange email inbox) - there's no way a service account can log in without doing MFA, and there's no sane way to give a service account the factors it needs to do MFA.

Valli
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 9, 2024

Thank you Nic!

Apparently this can be managed by App passwords for two-step verification. But that option is not necessarily allowed by the sys admins.

Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 9, 2024

I'm afraid you have no choice - your admins need to allow that route.

Adrien RESTAUT October 3, 2024

Hello @Valli ,
I tried to setup an App password for a non shared mailbox, and could not find a way to authenticate a microsoft email account in "Email requests" of JSM project. I can't find where to enter the created App password, and entering it at microsoft authentication popup fails (it expects the real account pass, not the app pass I generated).

 

If anyone can post how to use MS external email in JSM, that will be mandatory around 15th of October when MS enforces MFA for all accounts.
Regards,

Bastien Perez
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 15, 2024

Everything is documented here (part Microsoft OAuth):

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Please note that App Password is no longer available for retrieving email via POP/IMAP since the Basic Authentication deprecation (2022).

Like Adrien RESTAUT likes this
Adrien RESTAUT December 4, 2024

Hello Bastien,

Thank you for your input. I thought this parameter wouldn't interact with "Email requests" but I tested still.

And to my good relief, the "Email requests" continues to proceed the received emails even after I enforced the MFA for the concerned mailbox.

Thank you, I believe configuring Microsoft OAuth is good solution for using MFA mailbox in Jira!

Regards.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events