Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

JSM email connection and two-factor authentication

Valli February 8, 2024

Hi Atlassian Community,

I am trying to connect a mailbox to a JSM project.

The mailbox has a two-factor authentication which they do not allow to be excluded.

Would you be able to guide me how I can connect the mailbox without excluding it from MFA?

1 answer

1 accepted

0 votes
Answer accepted
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 8, 2024

Welcome to the Atlassian Community!

You will need to exclude it from MFA (assuming it is an Exchange email inbox) - there's no way a service account can log in without doing MFA, and there's no sane way to give a service account the factors it needs to do MFA.

Valli February 9, 2024

Thank you Nic!

Apparently this can be managed by App passwords for two-step verification. But that option is not necessarily allowed by the sys admins.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 9, 2024

I'm afraid you have no choice - your admins need to allow that route.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events