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Let’s Celebrate! Jira Service Management receives PinkVerify ITIL 4 Certification

We’ve got exciting news!

Jira Service Management has passed the PinkVERIFY ITIL 4 assessment and as such, has been officially certified as ITIL® compatible by Pink Elephant, the world’s leading IT Service Management education and consulting provider.

So, what's this mean? Over the past few months, Atlassian worked with an accredited IT management consultant from Pink Elephant to assess and confirm the general, core, and integration suitability requirements in the following ITIL 4 practices:

  • Change Enablement

  • Incident Management

  • IT Asset Management

  • Knowledge Management

  • Service Catalog Management

  • Service Configuration Management

  • Service Request Management

 

Who is Pink Elephant?

A premier global training, consulting and conference service provider, Pink Elephant has an undisputed reputation for leading the way when it comes to IT. They have introduced and spearheaded many revolutionary concepts and programs since 1980.

 

What Is PinkVERIFY?

You’ve probably heard of it if you’ve been in the ITSM space for a while, but since 1998, PinkVERIFY has been endorsed by the IT service management community as an internationally recognized ITSM tool suite assessment service. It was developed to:

  • Help ITIL/ITSM practitioners identify software tools that can support their process improvement initiatives

  • Provide ITSM tool vendors and service providers with a process to demonstrate and certify a product’s compatibility with ITIL best practices

PinkVERIFY represents a beacon of quality and trust because each PinkVERIFY-certified tool has been rigorously assessed by Pink’s expert consultants to determine the tool’s compatibility with numerous ITIL v3 processes and ITIL 4 practices, as well as terminology, functionality, integration, and workflow requirements.

PinkVERIFY certification allows software tool vendors to hold a valid PinkVERIFY trademark license and use the PinkVERIFY logo for marketing purposes.

More info:

 

Why PinkVERIFY?

PinkVerify is known as The Industry’s #1 Stamp of Approval for ITSM Tools.

Savvy IT practitioners and software vendors understand the importance of a PinkVERIFY-certified toolset.

It’s recognized as the assessment certification to achieve for IT service management software – it demonstrates a superior commitment to ITIL® best practices needed to support specific processes.

Let me know if you have any questions below!

 

5 comments

Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 16, 2023

Well done, great news!

Nikki Zavadska [Appfire]
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 17, 2023

Congratulations team! 🎉🎉🎉

Matt Larson
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 21, 2023

Onward and Upward - this is great news

Like Damika Carvin likes this
christian.campos May 8, 2023

This is a really good info, but is not enough to compete with other vendors, if you take a look at the pink verify tools, there are other vendors with more practices, and that is a problem for us when our clients ask for the other practices.

 

Do you have a roadmap to certificate must of the proceses to be able to compete in the same conditions with the others.

 

Thanks

Stéphane A.
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 18, 2023

Why don't we see practices like that ? 

- Problem management

- Release Management

- Deployment Management 

Like # people like this

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