Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

JSM Slack Chat - inconsistent links in triage channel


We have been using the new JSM slack assistant for a little while and have the bot in two channels that are related to the same JSM project, in the triage channel we will get a message from say one channel and the message will have a url that links back to the slack conversation, but in the other channel there is no link.

See the image two messages in our Triage channel, one message has a link to #support-onboarding but the other message to #product_support does not.

Screen Shot 2022-04-28 at 1.22.49 PM.png

Anyone know what might cause this?


1 answer

1 accepted

3 votes
Answer accepted
Andrew Homeyer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 28, 2022

Hey @Jim Peters Any chance `#product_support` is a private channel? Halp won't render those as links because it shows up as literally "private channel" for users who don't have access to it.

Yes it is. Thank you I was just looking for the understanding of why it was rendering differently and that fully makes sense.

Like Andrew Homeyer likes this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events