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We have been using the new JSM slack assistant for a little while and have the bot in two channels that are related to the same JSM project, in the triage channel we will get a message from say one channel and the message will have a url that links back to the slack conversation, but in the other channel there is no link.
See the image two messages in our Triage channel, one message has a link to #support-onboarding but the other message to #product_support does not.
Anyone know what might cause this?