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JSM Export issue to Word: Request Participants is always blank and how to add additional field

Keiko Kamiya May 21, 2024

When I Export into Word from the Jira Service Management issue, it generates the Word file and inputs all the information from the form. However, the Request Participants is always blank despite having added the Request Participants to the issue:

rp1.PNG

 

In addition, when it lists the Sub-tasks, it has the columns: Key, Summary, Type, Status and Assignee. Is there a way to add a field, for instance, Updated Date? 

row.PNG

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