JSD email notification task comments shows as [hidden]

[Žydrūnė]

Hello,

from May 23rd our agents and clients started to get email notifications with hidden comments. Before that we could read task comment (for which we received notificiation) in email. We didnt change any configuration related to emails. checked email notification configurations - you can already see that in example it is written [hidden]

how to solve this?

[Žydrūnė · Accepted solution]

answer is in here https://support.atlassian.com/requests/PCS-109925/

[Stijn Gruwier]

hi 

I'm interested how you solved this and made the comments visible again?

Above answer link is not publicly accessible (shows "Unable to display request"), thanks for sharing in comment here.

[Žydrūnė]

Hello, you have to follow these steps:

1. Go to Settings > Products.
2. From the sidebar under Jira Service Management, select Compliance settings.

and slide that button :)

hope it hleps