JQL query for kb article link tickets

[Vamsi Krishna Panthulu]

hi 

Does anyone know if it is possible to perform a jql search for all jira tickets that have KB article linked to them ?

[Asmath Basha S · Accepted solution]

Hi @Vamsi Krishna Panthulu ,

Can you mention what KB article refers in the ticket? Is that a field ?

[Vamsi Krishna Panthulu]

knowledge base - yeah it is a field in the ticket

[Asmath Basha S]

Hi @Vamsi Krishna Panthulu ,

By using JQL query we can filter the tickets which is linked with the KB field.

Do you need a Query for that?
If yes then make a screenshot of that field to make a JQL Query to filter the tickets.

[Vamsi Krishna Panthulu]

Yeah i need a jql query to filter all the tickets with kb article linked.  I did not understand your reference of screenshot.

when try find a syntax in the jql field, i dont see anything starting with knowledge or kb etc.

[Asmath Basha S]

In JQL there is no system field which is in-built as Knowledge base. We can't filter the tickets linked to Knowledge base.

If you have created a field like Knowledge base then we can filter the data which you have entered in that field. Apart from that we can't pull the tickets using JQL.

[Vamsi Krishna Panthulu]

ok  thank you @Asmath Basha S I think they should look to incorporate this atleast in the future.  It would be a good way to identify the which articles are proving to be helpful and those kinds of statistics.