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JQL query for kb article link tickets

Vamsi Krishna Panthulu March 6, 2024

hi 

Does anyone know if it is possible to perform a jql search for all jira tickets that have KB article linked to them ?

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Asmath Basha S
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March 6, 2024

Hi @Vamsi Krishna Panthulu ,

Can you mention what KB article refers in the ticket? Is that a field ?

Vamsi Krishna Panthulu March 6, 2024

knowledge base - yeah it is a field in the ticket

Asmath Basha S
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March 6, 2024

Hi @Vamsi Krishna Panthulu ,

By using JQL query we can filter the tickets which is linked with the KB field.

Do you need a Query for that?
If yes then make a screenshot of that field to make a JQL Query to filter the tickets.

Vamsi Krishna Panthulu March 7, 2024

Yeah i need a jql query to filter all the tickets with kb article linked.  I did not understand your reference of screenshot.

when try find a syntax in the jql field, i dont see anything starting with knowledge or kb etc.

Asmath Basha S
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March 7, 2024

In JQL there is no system field which is in-built as Knowledge base. We can't filter the tickets linked to Knowledge base.

If you have created a field like Knowledge base then we can filter the data which you have entered in that field. Apart from that we can't pull the tickets using JQL.

Vamsi Krishna Panthulu March 12, 2024

ok  thank you @Asmath Basha S I think they should look to incorporate this atleast in the future.  It would be a good way to identify the which articles are proving to be helpful and those kinds of statistics.

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