JQL Queries error when using custom charts

[Deleted user]

Hello,

We use the custom chart dashboard app. When we click on the dashboard,  we have an error query:

Erreur dans la requête JQL : un opérateur est anticipé mais ')' est mentionné à la place. Les opérateurs valides sont '=', '!=', '<', '>', '<=', '>=', '~', '!~', 'IN', 'NOT IN', 'IS' et 'IS NOT'. (ligne 1, caractère 8)

We didn't change anything however, we start  receiving this message.

Can you help us.

Thanks a lot.

Best regards

[Manon Soubies-Camy]

Hi @[deleted],

Could you please share the JQL query used in your Custom chart gadget? Share a screenshot with us maybe to help us understand the issue?

Thanks,

- Manon

[Deleted user]

Hello Manon,

Thank you for your reply and your help.

Here is a screenshot of our query . We did also notice that in the JQL queries that have characters strings between parenthesis we receive the error message as shown below.

Best regards.

[Deleted user]

The problem is solved by Custom Charts.

Thank a lot.

[Manon Soubies-Camy]

Thanks for getting back to me Malika, indeed it looks like you missed a part of the query :) happy to see the issue is now fixed!