JIRA Automation - Advanced compare condition

[Emery Manayan]

Hi,

May I ask for assistance on how to correct the attached automation?

The goal is when a ticket comes in from a user; we should check the email address if it contains certain company names (more than 3) and so it will add a participant in the ticket and will send an email. 

[Jehan Bhathena · Accepted solution]

Hi @Emery Manayan ,

Please can you elaborate what isn't working in the above automation?

As per https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#Advanced-compare-condition, you have used the correct regex.

Although I see that you've used Capital alphabets in the "Regular Expression" field, you need to make the check case insensitive if you're not sure of the case that will be used in the input

[Emery Manayan]

Hello,

Thanks for answering and noticing my question :)

Is my smart value for the reporter's email correct? 

Will it recognize, if for example the user is Paul.Walker@redsunlife.com? (Like it will read the whole email address and it will smartly identify that the email contains the word "sunlife"?)

These are my actions for this automation, and they did not trigger the email nor add the participant. That is why I suspect my IF CONDITION is INCORRECT.

[Jehan Bhathena]

I've checked this at my end too. You need to make the regex case insensitive, adding the syntax below. (reference : https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Regex-format-for-case-insensitivity-in-Automation-for-Jira/qaq-p/1446866#M74007)

Below is the condition you'd want to use: 

Hope this helps :-)

[Emery Manayan]

Thanks Jehan, let me try this.

[Emery Manayan]

Quick question - do I have to use (?!)(zurich|sunlife) or just zurich|sunlife?

[Emery Manayan]

Hello,

It did not work for me ;(

[Jehan Bhathena]

(?!)(zurich|sunlife) this is what you need to use.

It works when I checked here : https://regex101.com/r/8wgXqx/1

[Jehan Bhathena]

Hi @Emery Manayan ,

Do let us know if the regex worked for you.

Also, if this answer helped you, would be great if you could mark the answer as Accepted.

[Emery Manayan]

Hello @Jehan Bhathena ,

This one works for me -- (ceva|sunlife|chubb|fwd).

I will try more but I am happy that the above is working. Thank you so much :)