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Issues receiving email requests on Service Management board

Edy Farhan
Edy Farhan
December 27, 2021

Hi there, i am having issues with my jira service management board where the emails are not received by service management board to create ticket. I have tried to login to 'Project Settings' > 'Email requests' but it is stuck in a loading loop.

Please advise ASAP as this is currently affecting our support emails coming in. Please refer to attachment.email requests jira loading.png

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Vishwas
Vishwas
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December 27, 2021

Hi @Edy Farhan 

Did you try this in any other browser ? If the problem persists I would suggest you to reach out to Atlassian Support Team they can assist here https://support.atlassian.com/contact/

Regards,

Vishwas

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Edy Farhan
Edy Farhan
December 27, 2021

hi Vishwas,

The reason i posted here is because i have tried to submit to support, but when i pressed the submit support, it was looping as well. I did not encounter that anywhere else. Ill try with another browser just incase. 

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Edy Farhan
Edy Farhan
December 27, 2021

Screenshot_1.png

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Vishwas
Vishwas
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December 27, 2021

Hi @Edy Farhan 

Strange issue, please check another browser.

Regards,

Vishwas

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