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Issues receiving email requests on Service Management board

Edy Farhan December 27, 2021

Hi there, i am having issues with my jira service management board where the emails are not received by service management board to create ticket. I have tried to login to 'Project Settings' > 'Email requests' but it is stuck in a loading loop.

Please advise ASAP as this is currently affecting our support emails coming in. Please refer to attachment.email requests jira loading.png

1 answer

1 vote
Vishwas
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December 27, 2021

Hi @Edy Farhan 

Did you try this in any other browser ? If the problem persists I would suggest you to reach out to Atlassian Support Team they can assist here https://support.atlassian.com/contact/

Regards,

Vishwas

Edy Farhan December 27, 2021

hi Vishwas,

The reason i posted here is because i have tried to submit to support, but when i pressed the submit support, it was looping as well. I did not encounter that anywhere else. Ill try with another browser just incase. 

Like Vishwas likes this
Edy Farhan December 27, 2021

Screenshot_1.png

Vishwas
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
December 27, 2021

Hi @Edy Farhan 

Strange issue, please check another browser.

Regards,

Vishwas

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