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Issues receiving email requests on Service Management board

Hi there, i am having issues with my jira service management board where the emails are not received by service management board to create ticket. I have tried to login to 'Project Settings' > 'Email requests' but it is stuck in a loading loop.

Please advise ASAP as this is currently affecting our support emails coming in. Please refer to requests jira loading.png

1 answer

Hi @Edy Farhan 

Did you try this in any other browser ? If the problem persists I would suggest you to reach out to Atlassian Support Team they can assist here



hi Vishwas,

The reason i posted here is because i have tried to submit to support, but when i pressed the submit support, it was looping as well. I did not encounter that anywhere else. Ill try with another browser just incase. 

Like Vishwas N M likes this

Hi @Edy Farhan 

Strange issue, please check another browser.



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