Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Issue pages refresh every few seconds

Over the last few days, when accessing a ticket through a link (Search for open issues, click on an issue to open it's page), the issue page refreshes every  few seconds.

I cannot read anything on the page as it keeps refreshing.

When accessing an issue page by searching for the issue number directly, the page does not refresh and works as expected.

I do see that this started happening on the same date as the last Chrome update to Version 104.0.5112.81.

Is anyone else experiencing the same?

1 answer

I don't think Chrome could have such impact directly, maybe one of the browser extensions - you can check that in incognito mode. Or ask other Jira users, if they are experiencing same problem.

When you exclude browser impact, then maybe some Jira app was automatically updated and it's causing such issues.

You can check for any updates in audit log (on Manage Apps page, under list of apps), then you can go to certain app marketplace listing to check if there are any release notes, which are 'possibly' related to the issue.

Let us know about your findings.

Thanks Łukasz for the reply.

I have tried with all extensions disabled AND in incognito mode.  The page still refreshes every few seconds.

Others in my organization are not experiencing the same problem.  This would rule out the impact of apps. 

This leads me to believe that the issue may be specific to my laptop.   I will check on a few other machines to see if I encounter the same issue on the same version of Chrome.

Jira Service Manager works as expected on Bing and Mozilla Firefox.

I did more troubleshooting: I tried my old laptop with an older version of Chrome, the screen still refreshed.

We tried a colleagues Jira Login on my laptop and the screen also refreshed.  The alternate, my Jira Login on a different laptop, the screen did not refresh.

The only common item was my Google account on Chrome. 

I tried using a Guest account on Chrome and it worked fine, no screen refreshes.

I then noticed that Chrome was blocking Atlassian cookies. I enabled all cookies for the Atlassian site and everything is working correctly.

The new Chrome version has new security features. When I opted in, I guess it blocked the Atlassian cookies.

Conclusion All is working correctly now after enabling Atlassian Cookies.

Great investigation! 

Damnnn cookies ;) 

Like Douglas Brill likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

An unofficial way to monitor a JSM mail handler for errors

...eturns true if any content is returned for the s...

650 views 3 19
Read article

Atlassian Community Events