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Issue created trigger not detecting issue created by automation

I am trying to create a daily task and once that task is created attach a form to it.

The first rule just creates a task daily and gives it label daily-checklist.

The second rule detects task creation, checks label, and attaches form.

However, the second rule is only detecting issues created by me and not automation.

 

Any ideas why?

1 answer

1 accepted

2 votes
Answer accepted

@Zain Ali -

Have you check the audit log on your 2nd rule to determine what took place for those issues created from your 1st rule?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

It doesn't even detect them as issues that have been created. That is what is so odd.

Please provide your rules setup (i.e. Screenshots) if possible.  So, in the rule's audit log is not showing any issue created by the your 1st automation rule?

Best, Joseph

Hi @Joseph Chung Yin ,

Pls see below screenshots. As you can see rule 1 has created issues many times but none were detected by rule 2. only ones detected are ones created manually.

Thanks,

Zainrule1A.jpgrule1B.jpgrule2A.jpg

For your second rule's audit log, can click on "show more" for more details?

Best, Joseph

halps3.jpg

 

it is not detecting any auto issues, only manual ones and correctly doesn't take any action

@Zain Ali -

Please manually kick-off your rule 1 for testing and ensure that the issue created is pick-up by your rule #2 and processed successfully.  Meaning that you can see the audit log for rule #2 and show more is displaying the issue created by your manual invocation of rule #1.

Best, Joseph

Sure. As you can see last one created was 143 but last detected by rule 2 was 142. rule1C.jpgrule2C.jpg

Hi - 

The issue was that allow rule trigger was not checked.

thanks.

@Zain Ali -

Thanks for your reminder/updates. 

Best, Joseph

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