Issue created trigger not detecting issue created by automation

[Zain Ali]

I am trying to create a daily task and once that task is created attach a form to it.

The first rule just creates a task daily and gives it label daily-checklist.

The second rule detects task creation, checks label, and attaches form.

However, the second rule is only detecting issues created by me and not automation.

Any ideas why?

[Joseph Chung Yin · Accepted solution]

@Zain Ali -

Have you check the audit log on your 2nd rule to determine what took place for those issues created from your 1st rule?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Zain Ali]

It doesn't even detect them as issues that have been created. That is what is so odd.

[Joseph Chung Yin]

Please provide your rules setup (i.e. Screenshots) if possible.  So, in the rule's audit log is not showing any issue created by the your 1st automation rule?

Best, Joseph

[Zain Ali]

Hi @Joseph Chung Yin ,

Pls see below screenshots. As you can see rule 1 has created issues many times but none were detected by rule 2. only ones detected are ones created manually.

Thanks,

Zain

[Joseph Chung Yin]

For your second rule's audit log, can click on "show more" for more details?

Best, Joseph

[Zain Ali]

it is not detecting any auto issues, only manual ones and correctly doesn't take any action

[Joseph Chung Yin]

@Zain Ali -

Please manually kick-off your rule 1 for testing and ensure that the issue created is pick-up by your rule #2 and processed successfully.  Meaning that you can see the audit log for rule #2 and show more is displaying the issue created by your manual invocation of rule #1.

Best, Joseph

[Zain Ali]

Sure. As you can see last one created was 143 but last detected by rule 2 was 142. 

[Zain Ali]

Hi - 

The issue was that allow rule trigger was not checked.

thanks.

[Joseph Chung Yin]

@Zain Ali -

Thanks for your reminder/updates. 

Best, Joseph