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Issue Security Level - manually edit

Adam Linger June 13, 2024

We have applied a security level scheme to our service desk and applied automation to ensure that security level is applied properly to new tickets.  However I can't find a way to apply the properly security level to existing tickets.  I attempted to edit the Issue view and the security level field doesn't appear to be available.  I can add it to my form in my portal for users to create a ticket, but not to my issue view so I can edit existing tickets.  Does anyone have a solution for applying a security level to existing tickets? 

2 answers

1 vote
Dave Rosenlund _Trundl_
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June 13, 2024

Hello, @Adam Linger. There are a lot of additional details in this previous post from another community member with the same question. Hope it helps:

       How to set Security Level on an Issue in Jira Service Management Cloud

-dave

1 vote
Camilo Galleguillos
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June 13, 2024

Hi, @Adam Linger

If you do not see the Set security level lock icon in the top right corner of the issue view, your user/role/group may not have permission to set the issue security level in the issue security scheme. Can you please confirm it?

Create security levels for issues

Best,
Camilo Galleguillos R.

Adam Linger June 13, 2024

Hey Camilo,

Thanks for the suggestion.  I don't see that icon unfortunately.  I'm a global admin, and I had my other global admin's check and they don't see it either.  I also checked the Permission helper in Jira and it states I have permission to do so.  Not sure what else could be preventing this.

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