Is there a way to make a user anonymous on emails?
Hi community!
We are trying to hide the users when respond to costumers on "Reply to costumers".
Is there a way to make any user anonymous? Like changing to the team's name.
1 answer
1 accepted
Kai Becker
Community Leader 
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Hi @Pedro Silva ,
thanks for your question! You should be able to set the sender name to the name of the portal, via project settings > customer notifications > sender name.
Detailed instructions can be found here
Hopefully this helps, as my Portuguese is quite poor and I wasn't sure what should be changed in the screenshot 🙂
Kai Becker
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.