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Is there a way to change the url after ticket submission

Derek
Derek July 16, 2024

Is there a way to change the url that pops up after ticket submission in help portal? 

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Mikael Sandberg
Mikael Sandberg
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July 16, 2024

The short answer is no, the URL cannot be changed after the request is created, unless you move the issue to a different JSM project that the customer have access to.

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Joseph Chung Yin
Joseph Chung Yin
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July 17, 2024

@Derek -

By default it is NO.  What is your reasoning on your need to change the URL.  What URL are you referring to?  Please advise.

Best, Joseph Chung Yin

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Derek
Derek July 18, 2024

My question probably doesn't make sense because I could not upload a screenshot. Not the URL to the created ticket. The URL that pops up that says "back to help center"
Screenshot 2024-07-18 at 2.21.59 PM.png

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